READING blogs about the saga involving Telkom’s insistance that Internet dialup during callmore time’s “FREE local and long distance calls of up to an hour per call” is not included in the “terms and conditions” of the ordinary landline contract, is like watching roadkill on the information highway as consumers get run-down by multinational corporate communications staff who think a R900pm phone bill is par for the course.
As an ordinary consumer, just wanting to experience a little bit of the net, in my own time, on a budget and on my own terms, I’m flabbergasted at this blatant denial of consumer rights.
Fortunately this country has some progressive legislation when it comes to telecommunications, and I would be extremely interested in seeing how Telkom manages to explain all this away with regards to contract:
a) They are not providing me with Internet Service, which I have purchased from a third party.
b) There is no connection between the contract I signed and the terms and conditions as they are being applied. Hell, there is no definition of modem or data, and absolutely no mention of the word “internet”.