MEDIALTERNATIVES covered the creation of a cartel affecting thousands of media workers, the attempted gagging of journalists and the ongoing campaign against the TRC at the behest of holding company Naspers. It was only a matter of time before journalists began to take notice, this time, the retrenchments at Multichoice have rung alarm bells. Opinion-makers are beginning to join the dots and there are lot of angry and affected people on the ground. Yes we told you so and it is not at all surprising that there is a new press emerging upon the ashes of the struggle.
“An ex-manager in the customer care department at MultiChoice, who asked to speak on condition of anonymity, exclusively reveals how the media giant’s managers allegedly “bullied and unjustifiably force-retrenched” support staff to make way for a cheaper call centre service provider already accused of paying its workers “slavery wages”.
“We created a hostile working environment for the staff by giving them [an] unreasonable workload, frustrating and emotionally abusing them to the point [that they] no longer wished to work for the company. We were given instructions to dig [up dirt and then] dismiss staff … Our primary focus was to get rid of staff. It’s easier to fire them than to pay them. I acknowledge my role in this, from a moral perspective. I couldn’t do it anymore. I was basically fighting to save my job,” says the former manager.”