Bundublog falls over, hardware destroys data


Hi David

Thanks for the mail:

I received the following message from the host of Bundublog.com – a company
called Midphase in the US –
http://status.midphase.com/2009/11/11/midphase-vps-server-vz104-servic

Their faulty hardware has wiped out everything on the server (including
large chunks of their backups) leaving me with 500+ blogs (including 25 of
my own) and content which has been damaged.

I am trying to see what they can recover in terms of what is in the
database. As soon as they can advise where we are at I can start the
recovery process but I can’t upload the original wordpress database until I
know what is on their server.

At the moment I am literally tearing my hair out at this appalling customer
service from them.

Regards,
Marc

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2 comments

  1. Marc Ashton

    Hi

    Gordon Bishop and I are busy working on a recovery for this at the moment. The backups that Midphase are wildly out of date – it looks like the last time they backed up their server was in 2008. Its an absolute dog-show and frustrating as hell but we are doing all we can to try and recover this.

    Many lessons have been learnt.

    Will advise as more information becomes available.

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